Living With Our Rapido 963f Le Randonneur Motor Home.

Thursday, 15 October 2015

Windscreen Damage Update.

For those who have an interest in motorhome ownership, and thus how their insurance companies perform when a problem is encountered, here is an update into our own little current issue, a windscreen that sustained minor stone chip damage on the very last day of our journey down to the South of Spain.

For those who missed my original report [Link] here is a brief recap of events.

The day after our arrival I rang the breakdown / recovery contractor for the Premium European cover I have attached to my Saga fully comprehensive motorhome policy. No joy there as I had arrived safely at my destination.

A further 4 hours or so on the phone, waiting for calls to be answered etc. I had got absolutely nowhere. Saga's auto glass contractor in the UK could do no more than tell me to sort myself out with a repair.

Two emails of complaint to Saga Customer relations and two weeks later, I am still waiting for my first reply!

So, today I rang customer relations and explained my problem again - in easy to understand SPOKEN WORDS this time. To which I was again given the two phone numbers for Saga's authorised glass repairer in Spain - Guardian Express, that were given to me two weeks ago. They were incorrect numbers the first time around, and they remain the same today. They are connected to fax machines! I can't find any contact details for this organisation on the internet either.

Rather than do the ringing myself, this time I got the Saga customer services representative to do it for me so she could see this was a futile exercise.

Getting nowhere fast again, she placed me on hold to ask her manager for advice.

After a few minutes this was returned as " Get the repair or replacement done yourself, and Saga would reimburse once I was back in the UK. However if a new screen is required, then I would have to pay a £75 excess (I knew that already), and Saga would fund a new screen up to £100".

What? a new screen for this vehicle is in excess of £1000 for the part alone! On querying this information I was told the low potential payment to fund a new screen was due to me having the repair done at a non-Saga approved glass repairer.

If you wind this story back two episodes and two weeks, you will see that the reason I have to go to a non-approved Saga glass repairer is because Saga are unable to provide me with an approved repair or give me valid contact details for one here in Spain, so I could arrange a fully insurance funded repair myself. I have to ask myself why I am paying them an insurance premium? Although I know many of you will tell me it is to provide Saga's shareholders with a profit!

IS IT ME?.................

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